Privacy policy

Clan Shoes has created this Privacy Policy to help you understand how we collect, use, and protect your information when you visit our website (the “Site”) and use our products and services. By using the Site, you agree to allow the Site to collect, use, store, and transfer your information, including any information you provide about yourself (collectively, “your information”), as described in this Privacy Policy.

Please note that this means, regardless of where you live, you will be giving us permission to transfer your information to, and to store and process your information internally, at Clan Shoes – C7 Commerce Pvt Ltd. If you do not wish to agree to the terms of this Privacy Policy, please do not provide your information when requested and immediately stop using the Site.

1. What personal information does Clan Shoes collect?

We may hold information relating to you that you have provided to us while registering with us or while placing an order through us, or that we may have obtained from another source (such as our distributors or marketing organisations). This information may include, amongst other things:

  • Your name, address, telephone numbers, and email ID.
  • Information on how you use our products and your experience with them.
  • Information on your browsing activity when visiting our Site or our distributors’ websites.
  • Domain address and any other information collected in relation to your use of our products and services (“information”).

This information is collected regarding the Site’s visitors and registered users (i.e., individuals who purchase the Products and online services).

2. How does Clan Shoes use your personal information?

The information that Clan Shoes collects from you is held in accordance with applicable laws and regulations in India. It may be used for purposes connected with our business operations and functions, including:

  • Processing your orders and making deliveries.
  • Verifying products purchased by you for processing any replacement or warranty claims.
  • Billing you (unless you pay by another agreed method).
  • Settling accounts with service providers related to us.
  • Handling requests, enquiries, complaints, and other customer care-related activities.
  • Conducting market and product analysis and marketing our products and services.
  • Contacting you (via post, email, SMS, or phone) about our products, services, and those of carefully selected third parties, unless you opt out.
  • Inclusion in directories or enquiry services where required.
  • Complying with legal, governmental, or regulatory requirements, including fraud prevention and detection.
  • Internal activities such as training, quality control, network monitoring, and systems maintenance.
  • In connection with the transfer of any part of our business for which you are a customer or potential customer.

Confidentiality: All personal information shared with Clan Shoes will not be sold, disclosed, or revealed to any third party in any form, at any time, for any purposes. All customer information will remain confidential.

If you supply your postal or email address online, we will only send the information for which you provided the address. If you wish to be removed from mailing lists, you can do so by writing to us.

3. How Clan Shoes protects children’s privacy

Clan Shoes takes special care to protect the privacy of children. The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. Parents/guardians must supervise any web-based activity conducted by children.

4. Sharing your information outside India

We do not share any personal information outside India.

5. Protecting your personal information

Clan Shoes takes reasonable steps to ensure that the personal information it collects, uses, or discloses is stored securely and protected from unauthorized access, modification, or disclosure.

To unsubscribe from SMS, MMS, or email, you can follow the instructions in the messages you receive. Alternatively, you may contact us at hello@clanshoes.com. Please note, it may take a few weeks for your request to take full effect.

6. Marketing use

Clan Shoes may use Google Analytics features based on Display Advertising (including Google Analytics Demographics and Interest Reporting) on this website.

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

Clan Shoes may also use data from Google’s interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics to understand our audience better.

7. This Policy does not apply to:

  • Information collected by Clan Shoes through offline means (such as by phone or mail), unless merged with online data.
  • Third-party websites linked to or from our Site. We are not responsible for the practices or content of such third-party websites.
  • Information given in a business capacity (retailers, distributors, suppliers, or job applicants).

8. Return Policy

  • Exclusive Sale: Orders placed during Sale periods are not eligible for returns. However, if you face a size issue or receive a defective/damaged product, we will assist with an exchange, subject to availability.
  • EMI Purchases: Products purchased via EMI are not eligible for returns. Exchanges are allowed, subject to one exchange per order and stock availability.

For more details, please refer to our Return & Exchange Policy page.

9. Changes to this Policy

From time to time, Clan Shoes may update this Privacy Policy. When updated, we will mention the last date of revision at the top of this page.

If changes are material (e.g., using your data in a way not previously disclosed), we will seek your consent in a prominent way (via email, notices, or highlighted updates on our Site).

If you do not agree to the updated policy, you must stop using the Site.

10. Contact Us

You may contact Clan Shoes at:

Clan Shoes – C7 Commerce Pvt Ltd
📍 Hyderabad, Telangana, India
📧 Email: hello@clanshoes.com
📞 Phone: +91 9160916045
Address: 8-2-293/82/JIII/47, Plot No. 47-III, Road No. 76, JUBILEE HILLS, HYDERABAD, Hyderabad, Telangana, 500033

 7-Day Exchanges & Returns

Not vibing with the fit? No stress. Free exchanges & returns within 7 days—whether it’s a size issue, a quality concern, or just not what you expected. We’ve got you covered.

Free shipping on order above ₹1000

Fast, secure, and free—because great rides deserve great deliveries. Get your kicks shipped anywhere in India hassle-free.

1 Year Accidental Damage Cover - Clan Shoes

1 yr Accidental Damage Cover

We hope you never drop, drag, or destroy your kicks—but if you do, we’ve got your back. If your shoes get wrecked in an accident, we’ll replace them for free within a year. (Normal wear & tear, minor scuffs doesn’t count—keep it fair!)