Delivery & Returns

Shipping & Delivery:

When you buy from us, we want you to be 100% happy with your purchase experience. We offer free express shipping on all orders.

Order Processing : 24 hours 

Shipping Time: 3-5 business days

Returns & Refunds:

We hope you love everything you receive from us, but if you’re less than 100% satisfied, please contact customer care (Email: hello@clanshoes.com | Whatsapp: 9160 9160 45), within 7 days of your purchase.

All purchases made directly on Clanshoes.com are backed by our 7 day Returns & Exchange Policy (*only valid for shoes).  If we made an error on your order, or if you have size issues, or if for any reason you just don’t like it, we will replace your order immediately  

Note:

  • Returns are accepted only if the product is unused, in original packaging, and returned within 7 days.
  • No refunds for worn or damaged items. Refunds are processed after inspection of the returned product.

*Due to rising fraudulent activities from bad customers, we regretfully must end our 7-day no-questions-asked money-back guarantee.

To be eligible for a return, the product must be in (*only valid for shoes):

  • unused and the same condition as you received it
  • the original packaging.

A refund shall not be processed in the following cases:

  • If the product is returned after seven days
  • If the item is worn, damaged, or not in its original packaging

Order Cancellation:

If you would like to cancel your order prior to shipping, please contact us at hello@clanshoes.com as soon as possible. We will refund your order fully if cancelled prior to shipping.

Refund Processing:

    Please allow 7 days for us to receive and process your return. Original shipping and handling fees are not refundable. We’ll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges. Please contact Customer Relations for more information regarding our return policies. Credit card adjustments should appear within two billing cycles.

    Any Questions?
    Contact a customer care team member anytime - Email: hello@clanshoes.com | Whatsapp: 9160 9160 45